Terms and Conditions

GENERAL PROVISIONS

1.1. These general terms and conditions govern the rights and obligations of the contractual parties arising from the purchase agreement concluded between the seller, which is: company 2M Beauty Slovakia s.r.o., with its registered office at Dunajská ul.1114/5, 945 01 Komárno, registered in the Commercial Register of the District Court Bratislava I, Entry number: 112411/B (hereinafter referred to as the “seller”) and the buyer. The subject of the purchase agreement is the purchase and sale of goods by electronic order on the seller’s e-commerce website, or the purchase and sale of goods by telephone order through telephone sales or personal order in a physical store.

1.2. An electronic order is understood as a submitted electronic form containing information about the buyer, the goods ordered from the seller’s e-commerce offer, and the total price of the goods, processed by the seller’s e-commerce system.

1.3. A telephone order is understood as an order placed by the buyer via telephone contact with the seller, containing information about the buyer, the goods ordered from the seller’s e-commerce offer, and the total price of the goods.

1.4. A personal order is understood as an order placed by the buyer through personal contact with the seller, containing information about the buyer, the goods ordered from the seller’s physical store offer, and the total price of the goods.

Contact details of the seller:

2M Beauty Slovakia s.r.o.
Headquarters: Dunajská ul. 1114/5, 945 01 Komárno
Company ID (IČO): 36656461
VAT number (DIČ): 2022219507
E-mail: 2mbeauty.sro@gmail.com
Phone: +421 905 194 419 (Hojčková Klaudia)

Bank details:

Bank name: Tatra Banka
IBAN: SK1911000000002629847478

1.5. The contractual parties have agreed that by sending the order to the seller, the buyer confirms their agreement that these general terms and conditions and their provisions will apply to all purchase agreements concluded on any of the seller’s e-commerce websites. Orders placed via telephone or in person, based on which the seller delivers the goods presented on the respective website to the buyer (hereinafter referred to as the “purchase agreement”), and all relationships between the seller and the buyer, arising mainly when concluding the purchase agreement and handling complaints about the goods.

1.6. The general terms and conditions are an inseparable part of the purchase agreement and are binding for both contractual parties.

1.7. By completing the registration or order form on the seller’s e-commerce website, or by placing a telephone or personal order, the buyer grants the seller permission to process and store personal data and information about their purchases. The seller undertakes not to provide this data to third parties without the buyer’s consent, except for parties involved in payment or delivery of goods (bank, courier).

1.8. The list of goods on any e-commerce website operated by the seller is a catalog of regularly supplied goods, and the seller does not guarantee the immediate availability of all listed goods. The availability of goods will be confirmed to the buyer based on their inquiry.

1.9. The description of the goods is for informational purposes only and may change. Images displayed with the product may be illustrative only.

METHOD OF CONCLUDING THE PURCHASE AGREEMENT

2.1. The purchase agreement is concluded by the binding acceptance of the buyer’s proposal to conclude a purchase agreement by the seller in the form of an email message sent by the buyer to the seller and/or in the form of a form filled out and submitted by the buyer on the seller’s e-commerce website, or by a telephone or personal order (hereinafter referred to as the “order”).

2.2. After submitting the order, it will be processed. In the case of an electronic order, a confirmation of receipt of the order by the seller will be promptly sent to the buyer’s email. Any further information regarding the order will be sent to the buyer’s email address if needed. The binding acceptance of the buyer’s electronic order by the seller is an email confirmation sent by the seller to the buyer, confirming the order after verifying the availability and delivery date of the goods requested by the buyer, marked as the “order confirmation.”

2.3. The seller’s confirmation of the buyer’s electronic order includes:

information on the name and specification of the goods that are the subject of the purchase agreement, further information on the price of the goods and/or other services, the delivery period of the goods, the name and details of the location where the goods are to be delivered, and information on the price, conditions, method, and deadline for transporting the goods to the agreed place of delivery for the buyer, information on the seller (business name, headquarters, company ID, etc.), or other data if applicable.

2.4. The automatic notification of the receipt of an electronic order is not its actual confirmation (acceptance). All further information regarding the electronic order will be sent to the buyer’s email address if necessary.

SELLER’S RIGHTS AND OBLIGATIONS

3.1. The seller is obliged to:

a) deliver the goods to the buyer in the agreed quantity, quality, and time, and pack or prepare them for transport in a way necessary for their preservation and protection, based on the order confirmed by the seller,

b) ensure that the delivered goods comply with the applicable legal regulations of the Slovak Republic,

c) provide the buyer with all necessary documents for receiving and using the goods, and any other documents required by applicable legal regulations, no later than upon delivery of the goods in written or electronic form.

3.2. The seller has the right to timely and proper payment of the purchase price from the buyer for the delivered goods.

BUYER’S RIGHTS AND OBLIGATIONS

4.1. The buyer is obliged to:

a) accept the purchased or ordered goods,
b) pay the agreed purchase price to the seller within the agreed payment deadline, including delivery costs,
c) not damage the seller’s good business reputation,
d) confirm receipt of the goods by signing the delivery note, either personally or through an authorized person.

4.2. The buyer has the right to receive the goods in the quantity, quality, and within the timeframe and location agreed upon by the contractual parties in the confirmed order.

DELIVERY CONDITIONS

5.1. The seller arranges the delivery of goods to the address specified by the buyer in the order. Personal collection in Komárno is also possible by agreement between the seller and buyer.

5.2. The final price for the delivery of goods is stated in these Terms and Conditions.

5.3. Delivery is chargeable and can be arranged every calendar day between 8:00 AM and 5:00 PM. Deliveries on holidays may be time-limited, and the seller is obliged to notify the buyer of such restrictions on the website of the online store or during the acceptance of a phone or personal order. Goods can be delivered no later than 3-5 days after receiving a confirmed electronic, phone, or personal order to the address specified by the buyer.

5.4. The seller commits to making the best effort to deliver the ordered goods to the buyer on the preferred delivery date specified in the electronic, phone, or personal order. If delivery by the preferred date is not possible due to technical limitations or force majeure, the seller must arrange with the buyer to deliver the goods at an alternative date.

5.5. The buyer agrees to accept the goods at the preferred or otherwise agreed delivery time with the seller. If the goods cannot be delivered to the buyer or the address defined by the buyer at the agreed time, even after repeated attempts to contact the buyer within 3 hours after the delivery time, the seller has the right to cancel such an order. If an electronic order is canceled, the seller has the right to charge a cancellation fee of 50% of the product price paid by the buyer, and the seller must refund the difference to the buyer’s bank account from which the payment was made, no later than 3 working days.

5.6. The transportation of goods is provided by Slovak Post, DPD courier, or personal collection in Komárno.

5.7. The buyer is obliged to check the shipment, i.e., the goods and their packaging, immediately upon delivery. If the buyer discovers that the goods or their packaging are mechanically damaged, they must notify the carrier and check the condition of the goods in their presence. If any damage to the goods is detected upon receipt, the buyer must immediately create a report on the extent and nature of the damage (damage record), confirmed by the carrier. Based on such a report delivered to the seller, the seller may, after closing the damage claim with the carrier, provide defect rectification, a discount, or, in case of irreparable defects, deliver new goods to the buyer. The weight, dimensions, and other data of the goods contained in the seller’s catalogs, brochures, and other written documents placed on the websites or in the seller’s physical store are non-binding. All discounts and promotions on goods are valid until revoked, unless stated otherwise for a specific product.

5.8. If the seller delivers the goods to the buyer to the place specified in the purchase contract, the buyer is obliged to accept the goods personally or ensure that an authorized person receives them on their behalf in case of their absence at the delivery location. If repeated delivery is required due to the buyer’s absence at the address specified in the purchase contract, all costs associated with this will be borne by the buyer, especially the costs of repeated delivery to the address specified in the purchase contract.

5.9. If the buyer refuses to accept the goods without a valid reason, they are obliged to cover the costs associated with the delivery and return of the goods to the seller.